Bargain Bed Store UK Delivery & Assembly Policy

Orders & Shipping Timescales

  • Standard Delivery: All bed frames and mattresses come with a standard 7–10 working day delivery window. Most orders dispatch ahead of schedule.
  • Delivery Schedule: Deliveries operate Monday to Saturday between 7:00 AM and 9:00 PM, including weekends. Specific delivery times and custom dates cannot be booked due to multi-drop courier logistics.
  • Notifications & Booking Confirmation: Please ensure your mobile phone number and email address are correct at checkout. Our courier sends tracking and allocated delivery slots via SMS and email 24–48 hours before delivery. You must accept and confirm the allocated slot to secure your booking.
  • Delivery Windows & Delays: Courier schedules may be affected by traffic or route delays. We recommend being available 2 hours before and after your allocated time window.
  • Courier Delays & Old Beds: Couriers may occasionally reschedule due to vehicle issues or full transit capacity. Do not dispose of your existing bed or mattress until your new order is delivered and inspected. Bargain Bed Store is not liable for customer loss of earnings due to courier reschedules.
  • Missed Deliveries: Any missed delivery appointment incurs a £75 re-delivery fee charged by the courier for a second delivery attempt.
  • Property Damage: In the rare event of property damage during transit, note it directly on the courier’s delivery paperwork before signing. Report claims directly to the courier company.

Room of Choice & Access Requirements

  • Access Restrictions: Please measure entryways, tight turns, and staircases prior to delivery. Single-piece, large headboards weigh between 60–90 kg; couriers will not lift heavy components over bannisters.
  • Flats & Apartments: Couriers will carry goods up stairs to the second floor maximum if no lift is available. For deliveries above the second floor without working lift access (or if items do not fit in the lift), goods will be delivered to the ground floor entrance only.
  • Access Failures & Disposal Fees: Because our beds are made to order, if an oversized headboard does not fit up your stairs, the item remains yours to keep. If you request the courier to take it away, a £50 disposal fee applies.
  • Pre-Delivery Preparation: For room of choice delivery, clear the walkway, cover your flooring, and remove fragile items such as wall mirrors and ornaments.

Assembly Services

  • Professional Fitting: Assembly is available across our bed collections. Fitting teams do not dismantle old furniture or dispose of packaging. The assembly space must be cleared before the fitters arrive.
  • Non-Refundable Terms: Assembly bookings are strictly non-refundable once scheduled. If assembly cannot take place on the day due to structural access limits, room renovation, or customer refusal, the fee cannot be refunded.

Eco-Friendly Mattress & Bed Recycling Service

Make upgrading your bedroom effortless with our sustainable old bed and mattress recycling service. When you purchase a new bed frame or mattress from Bargain Bed Store, you can add our convenient collection service at checkout. Our logistics team will collect your old mattress or dismantled bed frame directly upon delivery of your new order, ensuring it is diverted from landfill and responsibly recycled through certified UK waste and recycling facilities. Items must be dismantled, dry, and prepared near your property entrance ready for prompt removal.

Accepting Your Delivery & Reporting Damage

  • Visual Inspection: Thoroughly inspect all parcels upon arrival. If outer packaging shows tears, crushing, or potential damage, write “Damaged” on the driver’s delivery manifest before signing.
  • Damage Claims: Report damaged or defective items within 24 hours of delivery. Email our support team at support@bargainbedstore.com with your full name, delivery postcode, order reference, and clear photographs of both the damaged packaging and the product.