1. Delivery times

Beds and mattresses are usually delivered within 7 to 10 working days, and many orders arrive sooner. If your order is going to take longer, we will let you know.

2. Delivery days and your delivery slot

• We deliver Monday to Saturday, between 7am and 9pm. Because our couriers run multi-drop routes, we cannot book a specific time or date in advance.
• Our courier will send your delivery slot by text and email 24 to 48 hours before delivery. You must accept and confirm the slot to secure your booking, so please make sure your mobile number and email address are correct at checkout.
• Traffic and route changes can affect timings, so please be available for two hours either side of your slot.

3. Delivery options

You choose your delivery option when you build your bed on the product page.

Option	What happens
Doorstep	Delivered to the ground-floor entrance of your property. If you live in a flat or apartment, this is the ground-floor entrance of the building.
Room of Choice	Carried into the room of your choice. Without a working lift, couriers will carry goods up to the second floor. Above that, or if the items do not fit in the lift, delivery is to the ground-floor entrance.
Assembly	Room of Choice delivery, plus our team assembling your new bed. See section 7.

If you ask for goods to be left outside your property or with a neighbour, they are left at your own risk.

4. Access and measuring

Please measure your doorways, staircases, landings and tight turns before you order, and compare them with the size of the bed and headboard you are choosing.

• Large single-piece headboards weigh between 60 and 90kg. Couriers will not lift heavy items over banisters.
• If access is tight, choose a Split Headboard, made in two pieces so it fits through narrow spaces.
• Because our beds are made to order, a headboard that will not fit up your stairs is not a fault and remains yours. If you ask the courier to take it away, a £50 disposal fee applies.

Not sure it will fit? Message us before you order and we will help you check.

5. Getting ready for delivery

• For Room of Choice delivery and assembly, please clear the route, cover your floors and move fragile items such as mirrors and ornaments.
• Please do not get rid of your old bed or mattress until your new one has been delivered and checked.

6. Missed or rearranged deliveries

• If you miss your confirmed delivery appointment, the courier charges a £75 re-delivery fee for a second attempt.
• Occasionally a courier has to rearrange a delivery, for example because of a vehicle problem or a full route. If this happens we will rebook it as quickly as we can. We are not able to cover indirect costs such as time taken off work.

7. Assembly

• Our fitting team assembles your new bed. They do not dismantle old furniture or take away packaging.
• Please clear the space where the bed is going before the fitters arrive.
• If assembly cannot go ahead on the day because of access problems, building work in the room, or because you decide not to go ahead, the assembly charge cannot be refunded. If we fail to carry out the assembly for a reason within our control, we will refund it.

8. Old bed and mattress recycling

When you buy a new bed or mattress, you can add our recycling service. We will collect your old mattress or dismantled bed frame when we deliver your new order, and make sure it is recycled responsibly through licensed UK facilities instead of going to landfill.

Old items must be dismantled, dry, and ready near the entrance of your property.

9. Checking your delivery and reporting damage

• Please check all parcels when they arrive. If the packaging is torn, crushed or looks damaged, write “Damaged” on the driver’s delivery note before you sign.
• Report any damaged or faulty items within 24 hours of delivery if you can. Email Support@bargainbedstore.com with your name, delivery postcode, order number, and clear photos of the packaging and the product.
• If anything in your home is damaged during delivery, note it on the delivery paperwork and tell us straight away. We will take it up with the courier.

These steps help us sort things out quickly. They do not affect your statutory rights.