Frequently Asked Questions

Yes. Every bed is made to order in your choice of fabric and colour, along with the base, storage, headboard height and other options shown on the product page. The price updates as you choose, so you always see the total before adding to your basket.

Yes. We will post you up to six free fabric swatches so you can see the colours in your own room and your own light. Order them from our Free Swatches page. They usually arrive within 3 to 5 working days and there is no obligation to buy.

Small Single, Single, Small Double, Double, King and Super King. Not every bed is made in every size. The sizes available for a bed are shown on its product page.

Often, yes. Tell us what you need on our Bespoke Beds page and we will come back to you with a quote.

Contact us as soon as possible. Made-to-order beds go into production quickly, so we cannot guarantee changes, but if production has not started we will do our best to help.

This is the most important thing to check before ordering. Measure your staircase, doorways, landing and the room itself, and compare them with the headboard height you are choosing. Large single-piece headboards can weigh 60 to 90kg and are made to order, so a headboard that will not fit cannot be returned. Please measure twice.

Choose a Split Headboard. It is made in two pieces, so it goes up narrow staircases and through tight doorways that a single-piece headboard will not. You can select it on the product page.

Beds and mattresses are usually delivered within 7 to 10 working days, and many orders arrive sooner. We will let you know if your order is going to take longer.

Yes, doorstep delivery to the ground floor is included. You can upgrade to Room of Choice delivery or full assembly when you build your bed on the product page.

We deliver Monday to Saturday, 7am to 9pm. Our courier will text and email your delivery slot 24 to 48 hours before delivery, and you will need to confirm it. Because the courier runs multi-drop routes, we cannot book a specific time in advance.

If you miss your confirmed delivery appointment, the courier charges a £75 re-delivery fee for a second attempt, so please make sure someone will be in.

Yes. Choose Assembly when you build your bed and our team will carry it to your room and put it together. Please clear the space before they arrive. They do not dismantle old furniture or take away packaging.

Yes. Add Bed Recycling when you build your bed and we will collect your old bed or mattress when we deliver the new one, and make sure it is recycled responsibly. Old items need to be dismantled, dry and ready near your entrance.

Beds built to your specification are made individually for you, so they cannot be returned because you have changed your mind. They are fully covered if they are faulty or damaged, and this does not affect your statutory rights.

Yes, within 14 days of delivery if it is still in its sealed packaging. For hygiene reasons, once a mattress has been unsealed it can only be returned if it is faulty.

Write “Damaged” on the driver’s delivery note if the packaging looks damaged, and contact us within 24 hours with photos of the packaging and the product. We will put it right with a repair, replacement or refund.

We refund within 14 days of receiving the item back, to the payment method you used. Most banks show the money within 3 to 5 working days after that. If you paid with Klarna, Klarna will update your payment plan.

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. You can also pay later or spread the cost with Klarna.

Yes, choose Klarna at checkout. Klarna will check your eligibility and show you its terms before you agree to anything.

Yes. Our website uses SSL encryption, and card payments are processed by WooPayments, powered by Stripe, which is certified to PCI DSS Level 1. We never see or store your full card number.

Our Prime and Platinum mattresses use pocket springs with gel-infused comfort layers. The Prime Ultra 2000 and Platinum Ultra 2500 have a balanced medium-firm feel, the Prime 3000 adds a pillow top, and the Platinum 3500 is our deepest at 13.5 inches. The Prime Heated and Prime Massage models add heating zones and a massage system. You can compare them on our Prime and Platinum page.

No. Our Prime and Platinum mattresses are designed so they never need flipping or rotating.

Yes. We supply beds and mattresses in volume with pricing to match. Tell us what you need on our Trade and Business page and we will send you a quote.