1. About us

This website is run by Bargain Bed Store Ltd, a company registered in England and Wales under company number 17293403. Our address is T1 Dudley Court North, The Waterfront, Brierley Hill, DY5 1XP.

You can contact us by email at Support@bargainbedstore.com or by phone on 07487 635858.

2. Our products

• Made to order. Most of our beds are made to order in the size, fabric, colour, headboard height, storage and other options you choose on the product page.
• Handmade variation. Small differences in measurements and fabric shade between products are normal for handmade upholstered furniture. Colours on screen can also differ from the real fabric, so we recommend ordering our free fabric swatches before you buy.
• Photographs. Product photographs are for illustration. Mattresses, bedding and accessories shown with a bed are not included unless you add them to your order.
• Measuring. It is your responsibility to check that your order will fit through your doors, stairways and landings and into your room. Please read the access guidance in our Delivery & Assembly Policy. If access is tight, choose a Split Headboard.

3. Placing your order

When you place an order you will receive an email acknowledging it. The contract between us is formed when we send you the email confirming your order.

We may decline an order, for example if the price shown was clearly a mistake, if we cannot deliver to your address, or if a product is no longer available. If we do, we will tell you and refund any payment in full.

4. Prices and payment

• All prices are in pounds sterling (£) and include VAT.
• The cost of any delivery, assembly or collection option you choose is shown before you pay.
• Payment is taken in full when you place your order, including for made-to-order items. The ways you can pay are listed in our Payment Policy.
• If we discover that a price was wrong, we will contact you before your order goes ahead. You can then confirm your order at the correct price or cancel it for a full refund. We do not have to supply goods at a price that was obviously a mistake.
• Discount codes are subject to any conditions shown with the offer, cannot be exchanged for cash and cannot be added to an order after it has been placed.

5. Delivery

• Our usual delivery time for beds and mattresses is 7 to 10 working days. Delivery dates are estimates; we will keep you informed if your order will take longer.
• Standard delivery is to the ground-floor entrance of your property or building. Room of Choice delivery and assembly can be added when you build your bed.
• The goods become your responsibility once they are delivered, and become yours once we have received full payment.

Full details, including delivery days, access requirements and charges for missed deliveries, are in our Delivery & Assembly Policy.

6. Cancelling an order

If you change your mind about an item that is not made to order, you can cancel within 14 days of delivery.

Items made to your chosen specification, and sealed items such as mattresses and pillows that have been unsealed, cannot be returned because you have changed your mind. This does not affect your rights if an item is faulty.

How to cancel, return costs and refund times are explained in our Returns & Refunds Policy.

7. Faulty or damaged goods

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If something is faulty or arrives damaged, please tell us as soon as possible, ideally within 24 hours of delivery with photographs, and we will put it right by repair, replacement or refund as the law requires.

Faults caused by misuse, accidents, failure to follow care or assembly instructions, or normal wear and tear are not covered.

8. Guarantees

Where a product page describes a guarantee, it is given in addition to your statutory rights and does not replace them.

9. Our responsibility to you

If we fail to keep to these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure. We are not responsible for loss that was not foreseeable, or for business losses.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for breaching your legal rights as a consumer.

10. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as severe weather, courier or supplier failures, or industrial action. If one of these affects your order we will tell you as soon as possible and do what we reasonably can to reduce the delay.

11. Complaints

If you are unhappy with anything, please contact us at Support@bargainbedstore.com or on 07487 635858 and we will do our best to put it right.

12. Law and jurisdiction

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

13. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.