1. At a glance

Item	Can I return it?
Beds and headboards made to order	Not if you change your mind, because they are made to your specification. Fully covered if faulty or damaged.
Mattresses, pillows and protectors	Within 14 days of delivery if still in their sealed packaging. Once unsealed, only if faulty.
Other items not made to order	Within 14 days of delivery if you change your mind.
Anything faulty or damaged	Yes. We will repair, replace or refund it as the Consumer Rights Act 2015 requires.

2. Made-to-order beds and headboards

Every bed you build on our website, choosing its size, fabric, colour, headboard height, storage and other options, is made specifically for you. Under the Consumer Contracts Regulations, the 14-day right to cancel does not apply to goods made to your specification.

So please check your measurements and fabric choice carefully before you order. Our free fabric swatches can help.

Need to change something? Contact us as soon as possible. If production has not started, we will do our best to help, but we cannot guarantee changes once your order is placed.

3. Changing your mind about other items

For items that are not made to order, you have 14 days from delivery to tell us you want to cancel.

• Tell us by email at Support@bargainbedstore.com with your order number and the item you want to return.
• Return the item within 14 days of telling us.
• Please pack it securely, ideally in its original packaging, so it is not damaged on the way back.
• Return costs are yours to pay. If you would like us to collect a bed frame, our collection charge is £99.99.
• We may reduce your refund if the item has been used or handled more than was needed to inspect it.

4. Sealed mattresses, pillows and protectors

For health and hygiene reasons, mattresses, pillows and protectors that arrive sealed can only be returned for a change of mind while the packaging is unopened. Once unsealed they cannot be returned unless they are faulty.

5. Faulty or damaged items

If something arrives damaged or develops a fault, please tell us as soon as you can. For damage in transit, please contact us within 24 hours of delivery with photographs if possible, as this helps us resolve it quickly.

Your rights under the Consumer Rights Act 2015:

• Within 30 days of delivery, you can reject a faulty item for a full refund.
• After 30 days, we will repair or replace it. If that is not possible, or does not fix the problem, you can have a refund, which may be reduced to reflect the use you have had.
• You can make a claim for up to six years (five years in Scotland).

We collect faulty items free of charge. Faults caused by misuse, accidents, not following care or assembly instructions, or normal wear and tear are not covered.

6. How to start a return

Email Support@bargainbedstore.com or call 07487 635858 with:

• your order number;
• the item you want to return;
• the reason, and photos if it is faulty or damaged.

We will reply with what happens next.

7. Your refund

• We refund within 14 days of receiving the item back, or of you showing us proof that you have returned it, whichever is sooner. For faulty items we refund within 14 days of agreeing that a refund is due.
• Refunds go to the payment method you used. Most banks show the money within 3 to 5 working days. If you paid with Klarna, Klarna will update your payment plan.
• When you cancel a whole order, we also refund the cost of standard delivery. We do not refund the extra cost of a premium delivery option such as Room of Choice, or assembly that has already been carried out.